Where operational complexity has outgrown management visibility.
Xylm focuses on asset-heavy and transaction-heavy businesses where decisions depend on information spread across ERP, spreadsheets, operational systems and people's memory.
Focus sectors
Five focus sectors where the Control Tower model applies directly.
Manufacturing
Multi-plant operations where production plans, material availability, quality and customer commitments are managed in different systems and reconciled in meetings.
Order and delivery commitment risk
Plan attainment and throughput visibility
Material availability against schedule
Cost and margin by product or line
Industrial and specialty materials
Businesses with long procurement cycles, volatile input pricing and significant capital tied up in inventory that ages quietly.
Inventory ageing and working-capital exposure
Landed cost and realised margin
Supplier lead-time and delivery risk
Grade, batch and specification-level performance
Distribution and trading
High transaction volumes across customers, suppliers and locations, where profitability by segment is rarely visible at the speed decisions are made.
Margin by customer, product and channel
Fill rate and fulfilment performance
Receivables and collection risk
Stock positioning across locations
Retail and consumer
Multi-location and multi-channel businesses where demand shifts faster than the reporting cycle that is meant to explain it.
Demand movement by product and channel
Store, channel and category performance
Inventory availability against demand
Promotion and pricing outcome visibility
Logistics and supply chain
Operations spanning multiple partners and systems, where exceptions surface late and coordination depends on messages and follow-up calls.
Shipment and delivery exception visibility
Partner and lane performance
Cost-to-serve by customer or route
Escalation ownership across handovers
How we work
Sector depth, applied through the same delivery model.
The Control Tower architecture does not change by sector. What changes is the decision set: which exceptions matter, which thresholds signal risk, who owns the response and how quickly it has to happen. That is defined with your leadership team during the diagnostic, before any build begins.
Adjacent sectors
We take on work outside these focus areas only where the decision structure is genuinely comparable. If it is not a fit, we will say so in the first conversation.
Discuss the decisions that matter in your operation.